Sales rules

Sales rules

Sale of schemes.

  1. All schemes are sold and provided in electronic form by e-mail.Scheme format – pdf and xsd.
  2. We do not print diagrams on fabric!
    And we do not develop custom-made schemes!
  3. If you want a diagram printed on paper, for this you need to go to the section: Embroidery kits from Katrusinyh Needleworkers https://katrusiny-rukodelki.com.ua/product-category/nabory-dlya-vyshivaniya-ot-katrusinyh-rukodelok /
    And choose a complete set without canvas and without floss.

Sale of sets.

  1. Each set is completed individually for each customer, taking into account his wishes!
    Completion time is 5-20 working days!
  2. When choosing a complete set of a set without a diagram, a diagram in electronic form is not provided if you do not have a diagram. You can buy it separately in the section for embroidery patterns from Chimera
  • All sets that are completed on the fabric: Aida 18-16-14-20 are designed for full cross stitching in 2 strands in colors! If you plan to embroider with a parking lot, you need to inform about it in the comments so that we recalculate the cost of a set with a large supply of threads.
    Sets that are completed on fabric: lugana 25, tapestry net 25, congress-stramin 24 and hardanger 22. Designed for embroidery in a half-cross petit in 2 threads through 1 thread of the warp. It is possible to embroider by colors and parking, just as if you are worried that there may not be enough thread, you can note in the comments that you need more stock.
  • Orders received on holidays and weekends are processed on the first business day.
  • Cash on delivery is possible only for customers from Ukraine when sending by new mail.
  • Having received the order, we do not call each client back, we can call only if we have any questions. All data on payment and sending, we send by SMS or by e-mail.
  • We do not advise on Viber, and do not respond to calls and messages on Viber!
  • Attention! Sets that are not clearly defective are not returned.
    We accept claims about the complete set within 10 days after receiving the set.
  • The sales department responds to letters and customer requests within 5 working days!
  • Needleworkers have the right to change the prices of goods, the complete set of sets and the terms of sale. No further notice.
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